Service/FAQ

Service/FAQ

Topic: General Questions

Gartenmetall® is a family-owned company. Our office and our plant is in Nürtingen near Stuttgart. With more than 80 employees we develop, plan, design, test and produce various garden metal objects – all “100% made in Germany“.

Every year during the winter months February and March we offer one-day seminars regarding the use of metal in garden design, landscape management and urban planning. We offer these seminars about products, materials and beyond in different places all over Germany, Switzerland and Austria. For our customers they are free of charge.

In principle every person and every company can buy their products directly with us. If you contact us, you will always get an offer with prepayment or you get stock goods when you come to Nürtingen and pay cash.
As a developer and producer of metal garden objects and street furniture, however, we need competent contact persons and experts concerning the installation near to you. This is done by many local companies in your region which are specialized in the field of garden design, landscape management and urban planning. For their service these sales partners get the chance of a cost-covering resell discount. Especially in times of a transparent internet we want to protect our sales partners.

We have different staff members for order acceptance, tender preparation, order processing and payment process. Nonetheless we guarantee a smooth operation.

That depends on what you want to sell and how big your exhibition area is. Water objects are always an eye-catcher in every exhibition and in every fair. The object which is easiest to install and to sell is the AQUA CUBUS with a rim. The same is true for the floor stand CORA, e.g. with the lettering “welcome”.
In front of your own office the decorative screen wall VISTA with your company logo and name is always a good choice.

We are always there for you except during the days between a few days before Christmas and the weekend after the 6th January as well as the non-working public holidays in Baden-Württemberg.

Because of our own production and construction we have the possibility to produce everything like our customers need it. In practice more than 50% of our garden objects and street furniture is customized, at least concerning the sizes required on site. Our extensive catalogue offers you ideas and inspirations about the many options. Exactly this flexibility to act according to your wishes is what makes us so unique compared to our competitors.

Send us e.g. an e-mail with your address. We will send you the latest catalogue within a few days.

The catalogue is mainly produced for resellers. In the B2B area one always works and calculates without VAT. As a producer we do not focuse on end customers. It is, however, possible to buy the products directly from us – but then without help and assistance on site.

Topic: Order / Order Confirmation

End customers should always order at a local company, which can ensure the professional installation on site.
Companies working in the area of garden design, landscape management and urban planning can always get advice from us by phone. After that first contact all requests need to be in a written form by e-mail, fax or mail. For specification the article number from the catalogue or from the internet have to be named.

Yes, that is possible. Please contact our Sales Team.

We produce most orders on an individual basis. When there is any misunderstanding (e.g. when sizes are mixed up like the height and width of planters), it is annoying for all parties concerned. That is why we insist on written orders.

Topic: Design Drawing

For every individual project we create a detailed design drawing and – in case of bigger projects – coordinate it with the customers as part of the release process. The creation of the construction material is very time-consuming and the drawings include all the details needed for production. That is why the design drawings can only be handed out when the contract is concluded.

Please confirm the release in written form by e-mail or fax.

For laser beam cutting we need a linear file, which can be read by CAD-programs. The best-known representatives are so-called dxf-files. With corresponding software and craftsmanship these files can be generated from pdf-, jpg-, tif- or eps-files. The target price is 90,00 €/file plus VAT.

A picture is worth a thousand words: Even the simplest hand-drawn sketches help our sales team to better understand your ideas and expectations and to avoid misunderstandings.

Topic: Collection / Delivery

In most cases the delivery is done by a forwarding agent. You will get an information as soon as the products are handed over to the forwarding agent. Always check the product upon delivery to make sure that there are no damages in transit. We always tell the forwarding agent to contact you before the delivery. From our experience we know that this is not always put into practice. For deliveries with sizes over 2.5 m the delivery is normally done by trucks with loading ramps.

With bigger deliveries or heavier objects a forklift is necessary. If no one is on site, you have the possibility to order a more expensive special vehicle. Alternatively the objects can be delivered to a nearby company.

On prior notice you can also pick the objects up at our plant in Nürtingen. The shipping department is there for you from Mondays to Fridays from 7pm until 4pm. Saturday is only possible in individual cases and after prior consultation. But: Depending on the kind of object and the necessary packaging you might still have to pay the packaging costs e.g. for pallets.

Saturday is only possible in individual cases and after prior consultation. But: Depending on the kind of object and the necessary packaging you might still have to pay the packaging costs e.g. for pallets.

With bigger deliveries or heavier objects a forklift is necessary. If no one is on site, you have the possibility to order a more expensive special vehicle. Alternatively the objects can be delivered to a nearby company.

The delivery is organized in accordance with you. You will get an information as soon as the products are handed over to the forwarding agent. Always check the product upon delivery to make sure that there are no damages in transit. We always tell the forwarding agent to contact you before the delivery. From our experience we know that this is not always put into practice

Yes, that is also possible. Please tell us about your wishes in time.

The garden objects and street furniture have a big volume and have to be packaged extensively, so that there is no damage in tranit. In some cases the costs for packaging and shipping might sum up to more than 30%. It is not possible to deny this fact in the calculation. Therefore – as a reseller – always think about these extra costs and watch out for our calculation in the offer. Often it is cheaper if you pick the objects up in Nürtingen.

Topic: Payment

In principle we deliver when paid in advance. For objects from our warehouse it is also possible to pick the objects up and pay in cash. For business customers, clubs and local authorities with certified credit rating we also offer payment by invoice, beginning with the second order and only upon consultation. As a result of the currently low lending rates we presently do not offer a discount.

No, at the moment we do not accept PayPal.

It is possible to pay by EC-card if you come to pick your order up in Nürtingen. Please turn to our reception.

It is possible to pay cash. Please turn to our reception.

In principle we deliver when paid in advance, as we have to provide material costs and services up front. For objects from our stock it is possible to pay in cash or by EC-card when you come to Nürtingen. For business customers, clubs and local authorities with certified credit rating we also offer payment by invoice, beginning with the second order and only upon consultation. As a result of the currently low lending rates we presently do not offer a discount.

In order to protect our nation-wide sales partners we do not offer any discounts.
Only exception: On the internet (“Clearances”) you might find a bargain, when looking at individual pieces from overproduction, phased out models, hardly used samples from fairs or withdrawals from the alteration or cancellation of orders.

In order to protect our nation-wide sales partners we do not offer any discounts.
Only exception: On the internet (“Clearances”) you might find a bargain, when looking at individual pieces from overproduction, phased out models, hardly used samples from fairs or withdrawals from the alteration or cancellation of orders.

Topic: Sales

Apart from Switzerland we do not have a territorial protection. Therefore every ambitious company working in the field of garden design, landscape management and urban planning can principally be our sales partner. The only precondition is to have a trading licence and that you are really interested in reselling our products. In order to become a certified sales partner you need to take part in one of our technical seminars, install a (small) exhibition area on site and advertise for our products on your homepage by using our or your images.

  • You may use our professional photos and images for your home page or sales prospectus
  • You will get contact details of constructors who are interested in Gartenmetall® products
  • You can be part of our seminars free of charge
  • You will get 100 sales prospecti of Gartenmetall® per year free of charge
  • You can advertise with your Gartenmetall®-SalesPartner-Logo on your home page or on your written correspondence. Because of the link to our Gartenmetall® home page your rating for most search engines will raise.
  • You will get a Sales Partner-certificate.

This sales partnership is free of charge.

That depends on what you want to sell and how big your exhibition area is. Water objects are always an eye-catcher in every exhibition and in every fair. The object which is easiest to install and to sell is the AQUA CUBUS with a rim. The same is true for the floor stand CORA, e.g. with the lettering “welcome”.
In front of your own office the decorative screen wall VISTA with your company logo and name is always a good choice.

In principle every person and every company can buy their products directly with us. If you contact us, you will always get an offer with prepayment or you get stock goods when you come to Nürtingen and pay cash.
As a developer and producer of metal garden objects and street furniture, however, we need competent contact persons and experts concerning the installation near to you. This is done by many local companies in your region which are specialized in the field of garden design, landscape management and urban planning. For their service these sales partners get the chance of a cost-covering resell discount. Especially in times of a transparent internet we want to protect our sales partners.

Topic: Material / Corten Steel

We offer a sample folder that you can use for your direct contact with architects and clients – for presenting and / or coordinating all metallic surfaces in sample size.
The sample folder looks like a fan. The size of the samples is about 150 x 150 mm² (0.5 x 0.5ft²). Order number 64 00 35, price: 40,- € plus VAT and plus shipping charges (at the moment 12,50 € within Germany). If you return the sample folder within a year, you will get the price back, shipping charges excluded.

Corten steel develops a stable blocking air layer through progressive weathering, the alternation between dry and humid. Even in comparably humid surrounding the blocking layer is so stable, that less than 0.01 mm per year rusts away. Regarding this fact in would take 300 years, that corten steel with a material thickness of 3 mm rusts through.

Weatherproof construction steel can be classified as ecological material. It has an over-average product life span, does not need to be varnished and is completely recyclable. Corten steel contains minimal amounts (less than 1%) of high-grade copper and chrome, which make it nearly indefinitely durable and avoids rusting through. Problems can only occur when normal or cheap construction steel is used in the garden, which is often used for decoration objects from DIY-stores. This kind of construction steel slowly dissolves and sets free alloy components like copper and nickel which might be ingested by insects, pets or humans. The dissolved oxidation products of steel (=rust), however, are harmless and work as a fertilizer.

Depending on seasonal and meteorological shifts the weathering process changes the color of the surface and its structure. This effect also happens after the development of a stable barrier layer. The weather side or the flow of rain water are also important aspects. But remember: It is this unpredictability, this changing and often nonuniform surface that makes weathering steel so vivid for the use in the garden. It is one reason for its popularity amongst constructors and architects.

No, we do not offer screws made from corten steel. After fixing them rust would develop in the screw thread and the screws could not be removed again. Therefore we only use screws made from stainless steel or copper.

For the color-coated version we use stainless steel with material number 1.4301 (V2A). For the version with stainless steel without coating we use the more high-graded stainless steel with material number 1.4404 (V4A), which is more expensive.

In recent times simple steel was hot-dip galvanized and then powder-coated. This was described in study books and was called “duplex system”. Up to today this system is sometimes found in tender templates. Our experience, however, is that this system is not suitable for garden objects with big surfaces. On one hand there is always the problem of warping, which is mostly rejected by customers. On the other hand it is hardly impossible to remove e.g. scratches on site.

Gartenmetall® has therefore decided to produce all elements from long-lasting stainless steel and to varnish it. That is more elaborate and more expensive, but the quality and the product life are very much better than using the classic duplex system. But most important of all: Scratches can easily and simply be removed on site by using the provided repair varnish.

Every color coating can be produced in glossy structure, fine structure or simple structure. We have, however, decided to use only simple structure and fine structure. Why? Because these two surfaces break the sunlight, so that the objects do not reflect. Furthermore all big garden objects are technically never perfect for several reasons. Only the structured coatings, not the glossy surface, “swallow” these little irregularities.

Topic: Water

  1. In the easiest case, e.g. with small fountain system, the water is replaced with fresh water in regular intervals
  2. Increased effect by using “Teichklar” agents or multi-chloride-pellets: These agents disinfect the water and stop the algae growth. Often flocculating agent is part of this, which supports the deposition of suspended solids
  3. Installation of a filter and water treatment plant: It continuously filters the water and prevents algae growth and sludge deposition. Please turn to a specialist company

The fold is necessary for the stability of the water trough, so that the trough does not get deformed when completely filled with water. Furthermore the fold results in rounded edges, so that the risk of injury is clearly reduced. And last but not least the fold can hide the rim of the plastic-coat inside the basin.

The conducts at the water trough are necessary for cables, inlet water, port for overflow standpipe, external pump, outlet for emptying etc. The exact position is important to design the water trough according to your needs.

The advantage of variant B is that the pump is not visible inside the basin of the fountain. Thus it is no hazard for e.g. playing children. Apart from that the pump is better protected against vandalism, contamination and frost.

The water outlet can be steplessly regulated by the control valve at the pump.

Yes, this is possible. However this has to be written in the order form. The inspection opening can e.g. be installed at either side or at the upper part of the back side.

The fold is necessary for the stability of the water trough, so that the trough does not get deformed when completely filled with water. Furthermore the fold results in rounded edges, so that the risk of injury is clearly reduced. And last but not least the fold can hide the rim of the plastic-coat inside the basin.

There can be an overflow after heavy rain. In that case the water can turn auburn, as the protecting plastic-coating only reaches shortly under the top edges. With an overflow pipe the water can be capped.

Top: Steel Edging Bands

The system EASY‐LINER is available in all imaginable variants and with a vast majority of mounting options. But: As the system can / must be customized the planning effort and therefore the costs are much higher.

If your decision criteria are price and delivery time, you should choose the system ECO‐LINER. The pre-cut flat material can be delivered ex stock – made from normal construction steel, corten steel or hot-dip galvanized steel. On site it can be adjusted to the size you need, only using a cut-off wheel or a metal saw.
But remember: If you need any variants, ECO-LINER will not work. In that case you have to turn to EASY-LINER.

For stability reasons the bands should be stuck into the ground for 1/3 of its height, but at least 10 cm deep.

The radii which can be bent depend on the material thickness. As a rule of a thumb: For liners with a material thickness of 3 mm an arc radius of > 3.0 m can be bent, for liners with a material thickness of 5 mm an arc radius of > 5.0 m can be bent. Exception: For a material thickness of 2 mm even an arc radius of > 1.0 m is possible.

The steel edging bands EASY-LINER and ECO-LINER are in direct contact with soil, plants and therefore humidity. The natural rusting starts within short time and makes pre-oxidizing useless.

The decision for the right material thickness is only an esthetic question, as the bands do not have any static function.müssen.

For the typical use of steel edging bands a height of 350 mm is sufficient. Higher steel edging bands are difficult to install. If you need them higher, e.g. to reinforce an embankment, see our retaining walls system TERRA PALA.

Topic: decorative screen wall with motif VISTA

Yes, this is possible, but not on site. You have to dismantle the screen wall and send it to us. We will fix the acrylic rear panel with welding studs and bolt them from inside, so that the connection is stable and without any gap.

In order to save costs we forgo the step to oxidize the rear panel. If you need both sides to be pre-oxidized, please let us know.

When the crude steel plates are produced and processed the surface has not yet developed a patina. This patina only develops under natural weathering conditions. The development of a good-looking patina starts after 2 to 3 weeks and is only complete after 1.5 to 3 years. Important for the development of the barrier layer is the alternation between humid and dry weather. If there are surface parts, that are not exposed to weathering, they are excluded from the process of patina development.

Topic: Planting Ring RONDA

The production of RONDA planting rings with rim is much more elaborate due to folding and bending. Also the amount of necessary material is higher.

Topic: Steel Blinding MAURESTA

The extension of the upper fold over the complete depth of the L-stone is possible. For attachment it is only necessary to have an extension of the socket, where the screw is fixed.